New Support Request Procedures

Due to an increase in support issues, we have to  change the way we are contacted because we DO NOT want to miss your request.  We get requests from texts, emails, tickets, & chats and it causes us to lose focus on what we are currently working on.   

Please create a ticket and we will initiate a chat with you once we are ready to log into your computer and begin working on your issue.

Thank You for understanding & your cooperation!

Regular/Non-Urgent Support Requests

Send an email to Tickets@FortifyIT.biz or fill out the form below and you can also look up the status of existing tickets. 

Critical/Urgent Support Requests

Send a text to 404.585.1015 and a ticket will automatically be created.  

Ticket Form