IT Services Rate Card
Last Updated: April 30, 2026
Standard Support Rates (Business Hours)
Business hours are Monday–Friday, 8:00 AM – 5:00 PM (excluding holidays).
- Managed Services Clients: $150/hour
- Billed in 15-minute increments
- Priority response based on service level agreement
- Non-Contract Clients: $225/hour
- Subject to minimum billing requirements (see below)
- Service provided on a best-effort basis (no guaranteed response times)
After-Hours & Holiday Rates
- After Hours: 1.5× standard hourly rate
- Holidays: 2× standard hourly rate
(View holiday schedule: https://fortifyit.biz/holidayschedule)
Onsite & Remote Support
Onsite Support
- Managed Services Clients:
- 1-hour minimum
- Additional time billed in 15-minute increments
- Non-Contract Clients:
- 2-hour minimum
- Additional time billed in 30-minute increments
Remote Support (Managed Services Clients)
- Billed at $150/hour
- Time billed in 15-minute increments
- Priority response based on service level
- Services may be included or discounted if explicitly defined in a service agreement or addendum
Remote Support (Non-Contract Clients)
- Billed at $225/hour
- 1-hour minimum
- Additional time billed in 15-minute increments
- Service provided on a best-effort basis
Billing & Service Terms
- All support time is tracked and billed from the start of work through resolution, including troubleshooting, remediation, and documentation
- Rates apply unless otherwise defined in a service agreement or addendum
- By requesting or authorizing services, clients agree to Fortify Technology Solutions’ current Rate Card and applicable Terms of Service
Our Mission
Our mission is to provide services and solutions that will enable your business to be more effective, efficient and profitable. We take pride in delivering services that exceed your expectations, are responsive, and are built on a foundation of trust and mutual respect.
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